AI-powered text message conversations that capture leads automatically. SMSBot responds instantly, gathers customer info, and emails you the details.
Raven SMSBot turns missed text messages into captured leads. When a potential customer texts your business number, our AI-powered assistant responds instantly, engages them in a natural conversation, gathers their information, and delivers a complete lead summary straight to your inbox. No one needs to be monitoring the phone — SMSBot handles it automatically.
Whether customers find your number through Google Local Services Ads, Google Business Profile, or your website, SMSBot ensures every text inquiry gets a professional response and every lead gets captured.
Most service businesses leave their texting channels unmonitored. Customers send a message, get no response, and move on to a competitor. Even businesses that do reply manually often take hours to respond — long after the customer has lost interest.
Raven SMSBot responds within seconds, every time. It keeps the customer engaged, collects the information your team needs to follow up, and sends you a detailed lead notification. Research shows that responding within five minutes makes you significantly more likely to convert that inquiry into a paying customer. SMSBot makes that possible without anyone on your team lifting a finger.
SMSBot doesn’t send canned auto-replies. It carries on a real conversation powered by Claude AI and your business knowledge base. It answers questions about your services, hours, and service area while naturally guiding the customer to provide their name, service needs, service address, and callback number.
Once SMSBot has gathered the customer’s information, it immediately sends a formatted lead notification to your inbox. The email includes the customer’s name, callback number, service requested, service address, and a full conversation summary — everything your team needs to follow up.
Not every text comes from the customer’s real phone number. Google ads often use temporary forwarding numbers that expire. SMSBot asks for a direct callback number and tracks whether the customer provided one, confirmed the texting number, or didn’t respond to the question. Your lead notification flags this clearly so your team knows how reliable the number is.
When a previous customer texts back, SMSBot recognizes their phone number and picks up where the last conversation left off. It greets them by name, remembers their previous service request, and doesn’t waste their time re-asking for information it already has.
If a customer continues texting after the initial lead email is sent — asking about additional services, providing an address, or sharing new details — SMSBot sends an updated email notification so your team always has the latest information without needing to check a dashboard.
Every inbound text gets a response, day or night. Customers who text outside business hours get the same instant, professional experience as those who text during the workday. No more lost opportunities from unanswered messages.
SMSBot operates completely autonomously. There’s no need to assign someone to monitor the texting line or respond to messages. The AI handles the full conversation and delivers finished leads to your inbox.
SMSBot connects to the same Telnyx phone number used by your VoiceBot. When customers call, VoiceBot answers. When they text, SMSBot responds. One number handles both channels seamlessly.
Every business needs different information from their leads. SMSBot’s conversation goals are fully configurable — you control exactly what information the AI collects, what questions it asks, and how it handles pricing or scheduling inquiries.
By default, SMSBot gathers the customer’s name, service needed, service address, and a direct callback number. These goals are configurable per client — you can add or remove fields to match your intake process.
SMSBot typically responds within two to five seconds of receiving a text message. The response time depends on AI processing, but customers experience it as nearly instant.
SMSBot is designed to be conversational and professional. It doesn’t explicitly announce itself as AI, but it also doesn’t pretend to be a specific person. It presents itself as an automated assistant for the business.
After a configurable period of inactivity, SMSBot closes the conversation and sends a final lead notification with whatever information was collected. If the customer texts back later, SMSBot recognizes them and continues from where they left off.
Yes. SMSBot sends a formatted email notification as soon as it captures enough lead information, and sends updates if the conversation continues. You also receive SMS notifications to your phone if Telnyx text alerts are enabled.
Yes. Google LSA has a texting feature that forwards customer messages to your business number. With SMSBot enabled, those texts get an immediate AI response instead of going unanswered. This lets you turn on LSA texting with confidence, knowing every inquiry will be handled.
SMSBot is included with your Raven Tools subscription and can be activated in minutes. We configure your Telnyx messaging profile, extract your business knowledge base, set your conversation goals, and turn it on. From that point forward, every inbound text becomes a captured lead.
Contact us to get SMSBot enabled for your business.
